General Terms and Conditions of Sale
The offer and sale of products on our website ("www.studio-harcourt.com") are covered by these General Terms and Conditions of Sale. Any order placed on the STUDIO HARCOURT PARIS Online Store constitutes full and complete acceptance of these GTC by the customer who makes a purchase there (hereinafter the "Customer"). These General Terms and Conditions can be consulted at any time on the "www.studio-harcourt.com" website. STUDIO HARCOURT PARIS reserves the right to modify these GTC in accordance with the laws in force, the applicable GTC being those that the Customer accepts when ordering on the website "www.studio-harcourt.com".
The user of this site is informed that each of the articles or portraits, sold or simply present on this site may be protected by intellectual property rights held by STUDIO HARCOURT PARIS.
STUDIO HARCOURT PARIS
For the purposes of these General Terms and Conditions of Sale (hereinafter referred to as the GTC), Studio Harcourt Paris, a limited liability company with a capital of 116,065.40 euros, established at 6 rue de Lota, 75116 Paris, registered in the Paris Trade and Companies Register under number 389 202 177, represented by its Chairman Mr Francis DAGNAN, shall be referred to as "Studio Harcourt Paris
The term Client refers to any person (professional or consumer) considering placing or having placed an order with Studio Harcourt Paris via the website "www.studio-harcourt.com".
The Client and Studio Harcourt Paris shall be collectively referred to as the Parties.
Customer Service STUDIO HARCOURT PARIS
Studio Harcourt Paris provides a contact address for any complaint or question: as well as a telephone number: + 33 (0)1 42 56 56 67 67
The products and services offered on the Studio Harcourt Paris website are intended solely for sale to end consumers, excluding any resellers or intermediaries acting on behalf of resellers. Consequently, the Client claims to act as an end consumer and not intending to resell Studio Harcourt Paris products for commercial purposes. Studio Harcourt Paris reserves the right to refuse an order from a Client that does not meet the above requirements.
The products and services offered on the site are described in the most complete way possible (illustration, technical characteristics,...). The Customer must therefore go to the product sheet of the desired item in order to have access to all the characteristics and properties of the good or service, the purchase of this good or service being placed under its full responsibility.
The colour or appearance of the products offered for sale on the website may differ from the actual colours depending on the Internet browser and the screen resolution used.
The price applicable to the good or service is the one indicated at the time of ordering on the STUDIO HARCOURT PARIS website. The Customer is informed that prices are subject to change. The price appearing in the "My account" section of the Customer's website is the one applicable at the time of the order.
Prices are displayed in Euro (€) and do not include shipping costs (hereinafter "Shipping Costs"). These costs will be indicated at the time of ordering before validation and payment.
2) Order on the website
The customer can place an order directly in the "eshop" section of the website. He is invited to add the selected products or services to his shopping cart by clicking on "Add to Cart". The Customer can modify or delete his order at any time by going to his Shopping Cart via the icon available at the top right of the website. He can thus consult his order and validate or not his purchase by clicking on the "Pay" button. The customer is then asked to enter his or her personal information or to log into his or her customer account for faster entry.
Studio Harcourt Paris is not responsible for the inaccuracy of the information provided by the Client when creating his client account.
To finalize his order, the Customer must:
- Confirm the delivery and billing address or indicate a new one
- Accept the General Terms and Conditions explicitly by ticking the box "I have read and accept the General Terms and Conditions of Sale" before proceeding to the payment of his order
- Pay the order amount via the secure platform.
The Customer then receives an order confirmation e-mail. He therefore formally accepts the use of electronic mail to confirm his purchase.
The products in the Studio Harcourt boutique are available while stocks last. If it appears that, despite Studio Harcourt Paris' vigilance, the products ordered are no longer available, Studio Harcourt Paris undertakes to inform the Client as soon as possible by all available means (telephone or e-mail). A refund will be made to the Customer's bank account in the event of unavailability of the product.
The payment of the order is made by credit card. Studio Harcourt Paris provides a secure payment system for all orders placed on the online store. The customer has the possibility to consult his invoice via his customer area in the "my orders" section.
4) Delivery of products
Shipping & Returns
Studio Harcourt Paris only delivers to the following countries: Europe, United States
Delivery is guaranteed within a maximum of thirty (30) working days from the confirmation of the order by Studio Harcourt Paris.
Shipping costs differ depending on the products ordered and the shipping area.
They are offered from 100€ of purchase for a shipment in France only.
Reception of products
The Customer is responsible for checking the conformity and status of the order in the presence of the carrier and to report any useful reserves concerning apparent defects (damaged, opened, missing product). The Customer is invited within fourteen (14) days of receipt of the product to contact the Customer Service of the Studio Harcourt Paris online store. Unless there is a legitimate reason, any complaint beyond this period will be considered inadmissible.
The Customer benefits, in accordance with the legislation in force, from a right of retraction allowing him to return the products without reason under the conditions established in the article "Right of retraction". For any other reason for return, the Customer is invited to contact the Customer Service of the Studio Harcourt Paris online store directly.
5) Right of withdrawal
Studio Harcourt Paris aims to guarantee complete satisfaction with the properties offered for sale on the online shop. However, in the case of dissatisfaction with your order, you can exercise your right of withdrawal, subject to compliance with the conditions below.
The Customer has the right to terminate the contract concluded with the supplier, without reason, within fourteen (14) days of receipt of the products purchased on the website. In the event of withdrawal at Studio Harcourt Paris, the withdrawal period is fourteen (14) working days from the date of withdrawal of the order.
Methods of return
In order to return one or more products, the Customer must return the product(s) by post within fourteen (14) days of receipt of the order to the following address: 6 rue de Lota, 75116 Paris, France, accompanied by the duly completed and signed return form available in the package or directly on the website of Studio Harcourt Paris under the heading "delivery and return".
Each product must be returned new, in its original packaging. Studio Harcourt Paris reserves the right to refuse the refund of the Product in the event of depreciation of the Product resulting from handling other than that necessary for the inventory of fixtures of the product and its characteristics. Studio Harcourt Paris will not refund any money if the returned Products do not correspond to the ordered Product(s) or if they have an origin other than the online shop
The only costs to be borne by the Customer are the direct costs of returning the purchased products.
If the Customer decides to return the items directly to Studio Harcourt Paris, he will not need to complete the return form. It will be sufficient to hand over the product(s) to a competent person accompanied by the original packaging and order summary within fourteen (14) days of the date of receipt of the items.
The return policy does not apply to custom products supplied by Studio Harcourt Paris. Thus, portrait services as well as gift vouchers are not included in the above termination policy, as from the time the portraits are made and delivered to the Client.
6) Time limits and repayment terms
The refund of the order will be made within fourteen (14) days of receipt of the package by Studio Harcourt Paris and after verification of the terms set out in the paragraph "return terms". The refund will be made directly to the bank account of the Customer with whom the order was placed.
7) Legal Warranties
Non-conformity and hidden defects
Studio Harcourt Paris is responsible for the conformity of the products sold. The Client is invited to check that the product ordered is free of defects and, if necessary, to contact Studio Harcourt Paris. The refund or replacement can then be made after receipt and examination of the defective product by Studio Harcourt Paris.
The Client has a period of 2 years from the delivery of the good to contact Studio Harcourt Paris. Subject to the cost conditions provided for in Article L.211-9 of the Consumer Code, and if repair is possible, the Customer may request the repair or replacement of the damaged goods.
The Customer is exempt from providing proof of the defect during the legal warranty period on account of March 18, 2016, except for second-hand goods.
The Customer may choose, in accordance with Article 1644 of the French Civil Code, between cancelling the sale or reducing the sale price.
No charge will be made to the Customer in the event of a refund, repair or replacement of the damaged property.
8) Personal data
9) Intellectual property
Studio Harcourt Paris is the owner of the domain name . The Site is protected by intellectual property laws. The Site as a whole, as well as the images, products or videos contained therein, are the exclusive property of Studio Harcourt Paris, which alone is entitled to use the related intellectual property rights.
The use of all or part of the site, in particular by reproducing, downloading or distributing its images, videos, editorial texts or products, for purposes other than private use, and for commercial purposes is strictly prohibited. In the event of any violation of these intellectual property principles, the person in breach shall submit to the penalties provided for by law.
10) Applicable law and competent jurisdiction
These General Terms and Conditions of Sale are subject to French law. The French courts shall have territorial jurisdiction to hear any dispute, with the exception of the provisions of the GTCs, which shall refer to the jurisdiction of a foreign court.